At FIELDS we are proud to extend our commitment to helping Canadians live a life better for less and want to ensure that you are completely satisfied with your purchase. In the event that an exchange or return is necessary please refer to the following.
Return Policy
• Your purchase will be accepted for return or exchange within 30 days.
• The original receipt or e-receipt is required for returns or exchanges.
• All items must have tickets and original packaging.
• Refunds will be applied to original Method of payment
• Returns or Exchanges are not permitted on software, tobacco, lottery, gift cards, intimates, swim wear or pierced jewelry.
In Store Purchases
Our associates in our stores would be happy to accept a return or exchange on any items that are damaged or defective. All returned items should be in their original state, unopened with all of the tickets attached and should be unworn and undamaged. Merchandise returned without a receipt can only be exchanged for items of equal value.
In need of assistance? We're here to help! Please contact our FIELDS Customer Care team at 604-549-9280 (our team is available from 8 am – 4 pm PST Monday through Friday). Alternatively, you can send an email to customercare@fields.ca and we'll follow up within one-two business days.
Starting Feb 7th, 2022, we will celebrate Seniors, 55 plus, every Monday! Seniors will receive 10% off their purchase excluding tobacco, long distance cards, cellular air time and internet download cards.
Currently our system is set up for in store purchases only. If you are interested in purchasing, please contact your closest Fields store and we can check in store stock for you or order the right product to the closest store.
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