Privacy Policy

Our team members make it their mission to proudly serve community, customers and each other. At FIELDS.ca we value our customers, respect their privacy and commit to ensuring that we will do every thing possible to maintain and use your personal information responsibly. We have created this privacy policy to ensure you know how we collect, use and disclosure personal information that you have provided either in store, by mail or on the FIELDS.ca website. We also make it easy for you to easily "opt-out" of providing personal information and to access, change or remove any personal information already collected. FIELDS will not collect, use or disclose your personal information other than in compliance with our Privacy Policy.

WHAT KINDS OF INFORMATION ARE YOU COLLECTING AND HOW?

We collect personal and non-personal information based on how you choose to shop with or talk to us, which helps us figure out how to better take care of your shopping needs. 

Personal Data Collection: Keeping your personal information is just as important to us as it is to you and we commit to only use data you provide to us when it’s necessary. We will protect your data like it’s our own. 

WHEN DO YOU COLLECT MY DATA? 

Only when we need to, some examples are:

• Buying items from your FIELDS store
• Placing an order on FIELDS.ca
• Entering a contest 
• Commenting on social media
• Subscribing to newsletters 
• Sending an email to our Customer Care Team

Keeping your personal information is just as important to us as it is to you.   We will only use data you provide to us when it’s necessary and we will protect your data like it’s our own. 

Non-Personal Data Collection: Its nothing personal, Non-personal information does not identify you as an individual. We automatically collect some non-personal information like: 

• Website pages you visit
• Images viewed 
• Downloads links used to connect to 
• FIELDS.ca, The date and time you access the website. 

We use this information to track website traffic patterns to help determine how we can improve our website and make it easier for you to access information that is meaningful for you

CONSENT

We will obtain client and customer consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent). FIELDS may collect, use or disclose personal information without the client or customer’s knowledge or consent in the following limited circumstances:                                                                      

When the collection, use or disclosure of personal information is permitted or required by law; in an emergency that threatens an individual’s life, health, or personal security; when the personal information is available from a public source (e.g., a telephone directory); when we require legal advice from a lawyer; when we require legal advice from a lawyer; for the purposes of collecting a debt; to protect ourselves from fraud; or to investigate an anticipated breach of an agreement or a contravention of law.

COOKIES AND HOW THEY BENEFIT YOU

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

• Make our website work as you'd expect
• Improve the speed/security of the site
• Continuously improve our website for you
• Make our marketing more efficient

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass personally identifiable data to third parties

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies, we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Our own cookies

 We use cookies to make our website work. There is no way to prevent these cookies being set other than to not use our site.

USE OF YOUR PERSONAL INFORMATION

We may use information you have provided us to communicate directly with you via telephone, email, promotions online. We also collect this information in order to: 

Process your order and order status queries, deliver orders to you that you have ordered that may or may not have alternate delivery addresses,   provide you with ongoing personalized service and help us to better understand and respond to your needs and preferences, including but not limited to the fulfillment of orders, requests for information, process returns, exchanges and layaway requests; fraud protection and overall customer care. 

We may also use personal information to fulfill shipping of orders where third party delivery is required, in order to contact a purchaser as required. In addition, the Company may use personal information to notify its customers about products or services, promotions and special offers in which they may be interested.

We also use non - personal, aggregate data, collected from website visits to measure interests to facilitate website, content and ease of navigation of the site.. Except as described in the Policy, any personal information that we disclose to third parties is done in the aggregate on a non-personally identifiable basis and is used primarily to identify demographic data regarding our customers.

HOW WE PROTECT YOUR PERSONAL INFORMATION

Like it is our own! We are committed to ensuring the security of client and customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. To increase the security of personal information being transmitted over the internet we use 256-bit encryption, SSL Protocol through encryption technology certification provided by GlobalSign. 

SSL Protocol is recognizable by https: which ensures that the site is secure.

HOW YOU CAN PROTECT YOUR PERSONAL INFORMATION

Create Strong Passwords

• Create strong passwords and don’t reuse them
• Don’t use single a single word, even with a letter substitution
• Longer passwords are better
• Include numbers and special characters (&$@)
• Passwords are case sensitive – Use a mix of upper and lower case
• Don’t use info easily available – personal information/social media

Change Passwords Frequently

• Change your passwords every 90 days
• Use Different Passwords for Different Sites
• Check your credit card charges
• Use Anti-Virus Software
• Be on the look out for Scams

USE OF YOUR PERSONAL INFORMATION

We may use outsourcing partners to process, ship or perform other business required functions. We are committed to ensuring the security of client and customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. To increase the security of personal information being transmitted over the internet we use SSL Protocol which encrypts ordering information such as your name, address and credit card number

ACCESS AND CORRECTION OF PERSONAL DATA

We will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. Upon your written request, subject to certain exceptions provided by law, we will inform you of the existence, use and disclosure of your personal information and give you access to that information. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that FIELDS holds about you is not accurate, complete or up to date you may write to the Privacy Officer at the address provided below. If you are able to establish that the information is not accurate, complete or up to date, we will take reasonable steps to correct the information so that it is accurate, complete and up to date.

REQUEST FOR ACCESS, CORRECTION OR COMMENTS FIELDS welcomes questions and comments about this Privacy Policy. Requests for access and correction of your personal information, and questions or comments should be directed to the FIELDS CUSTOMER CARE vial email at CustomerCare@fields.ca

UNSUBSCRIBE – NEWSLETTERS/FLYERS

To unsubscribe to email communications choose the ‘unsubscribe’ link at    the bottom of your most recent newsletter/Flyer

PRIVACY POLICY CHANGES

From time to time we will make changes to our Privacy Policy. Any updates to the online privacy policy will be effective the date they are posted on our website. We will change the date of our online privacy policy to indicate when any changes are made. Following the posting of such changes, you will be bound by such changes unless you advise us in writing that you wish to withdraw your consent. You are responsible for regularly reviewing the Policy and any changes thereto. To withdraw your consent you can request in writing using the Contact Us below.

EXCEPTIONS

Notwithstanding anything else in this privacy policy to the contrary, we may collect personally identifiable information and use such information in ways other than those described above if we are required to do so by law or if we deem it advisable in the course of assisting law enforcement activities or protecting our site(s) or other property